PRODUCTION TERMS
Our store offers both in-stock items and made-to-order products. To check whether an item is available or requires production, please refer to the availability information shown near the “Add to cart” button.
Production time may increase or decrease depending on our current workload and other factors beyond our control. You can contact us to confirm the estimated production time for your order. Whenever possible, we do our best to reduce production time and complete each order as quickly as possible, without compromising quality.
Items that are in stock are usually shipped within 1–3 business days after the order is placed, unless they are ordered together with other items that require production.
DELIVERY TERMS
We ship worldwide by post or courier services. Delivery time depends on the selected shipping service, destination country, customs processing and other factors beyond our control. We cannot guarantee the exact delivery time once the parcel has been handed over to the shipping provider, but we always try to work only with trusted delivery services.
You can find the available shipping options, estimated delivery time and shipping cost during the checkout process.
Please note that customs duties, import taxes and other local fees are not included in the price of the products or shipping. These fees depend on your country’s customs rules and each individual case. If any customs fees apply, they must be paid by the customer.
We ship from Ukraine, so please check the customs rules and fees for international parcels in your country before placing an order.
RETURN TERMS
Most products offered in our store are made to order. In addition, many of them are made from delicate materials that may lose their original condition after fitting. These products belong to categories such as lingerie, hosiery and intimate apparel, and therefore cannot usually be returned or exchanged, except in cases of manufacturing defects or mistakes made by us.
We want you to be completely satisfied with your purchase. If your item has a manufacturing defect or if we made a mistake with the ordered options, we will offer a replacement, correction or another suitable solution free of charge.
Our return policy is strict because we follow high quality standards. Returned products must not look worn and must be in perfect, clean condition. We cannot accept items that are dirty, damaged or marked with dressing aid, polish or shiner. This is especially important for latex products. In such cases, the product will be sent back to the customer at the customer’s expense.
To request a return or exchange, please contact us.
